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Lotion Lab is an independent multi-brand skincare storefront based in Portland, Oregon. We are not a brand-owned shop; we are a dedicated retail team that curates a focused range of lotions and moisturizers from PMD Beauty, Medicube, Cetaphil, and Sunday Riley so you can compare formulas, textures, and price points in one place. Since 2018, we have helped thousands of shoppers find the right hydration for their skin—without the noise of a mega-store.
Lotion Lab is operated by Cascade Skin Supply LLC, an independent retail company that manages multi-brand skincare e-commerce storefronts. Our team handles everything for this storefront: we select and contract authorized brand distributors, manage inventory and order fulfillment quality, run customer service and returns, and ensure every product we list is authentic and compliant. We are the people you email at support@lotionlab.shop, and we personally stand behind each order.
Our buyers are trained in ingredient layering, texture profiles, and skin compatibility. We can explain why a gel-cream may suit oily skin while a balm works better for dry patches—and we use that knowledge when answering your questions. Whether you are comparing a rich moisturizing cream for extremely dry hands or a lightweight daily lotion that might double as a makeup primer, we have the context to guide you.
We evaluate each product against a list of 12 criteria: ingredient transparency, packaging durability, brand compliance, user reviews, value per ounce, and more. Only products that pass all checks are added to our catalog of 525 items. This meticulous process means our shelves stay focused—and our recommendations stay reliable.
You might wonder how we keep prices low while promising authenticity. It comes down to our operating model and sourcing economics.
We hold direct distribution agreements with authorized brand partners or their appointed distributors. That means we buy large batches from the same channels brands use for specialty retail, which earns us wholesale tier pricing. We do not buy gray-market or liquidation stock; our savings come from contract terms, not shortcuts.
Our online-only model removes retail floor, display, and middleman costs. A small, cross-trained team handles multiple roles, keeping payroll lean. Automated order processing and bulk shipping reduce per-order labor and packaging waste. These efficiencies let us pass meaningful savings to you.
Promotions are funded from our normal gross margin and from co-op marketing allowances provided by some brand partners under standard retail agreements. For example, when you use code LOTION15 at checkout, you get 15% off eligible items—funded by these mechanisms, not by cutting corners.
Discounts vary by brand and season because brand partners set minimum advertised price (MAP) rules and periodically fund campaigns for certain collections. That is why some products may have deeper discounts at different times.
A lower price never means lower quality: the product you receive is the same sealed, tracked unit you would find in a department store. Our savings come from how we buy and operate, not from substituting ingredients or cutting handling standards.
We guarantee every product we sell is 100% authentic and sourced through authorized channels. If a product is proven counterfeit, we refund the full purchase price and cover return shipping.
A dedicated listing specialist checks every product page against the brand's official ingredient list, usage instructions, and packaging photos before it goes live. This ensures what you see is exactly what the brand intended.
Incoming cases are inspected for seal integrity, lot code presence, and expiration dates. We log lot numbers to keep traceability back to the distributor, so we can verify any product's journey from brand to your doorstep.
When your order arrives, check that the box seal is intact and that the lot code on the tube or bottle matches the one printed on the outer packaging. If anything looks tampered or inconsistent, stop use and contact us immediately.
If you have reason to believe an item is not authentic, contact us with your order number, product photos, and any packaging you kept. We will investigate with the brand and, if confirmed, issue a full refund and a replacement or credit within 5 business days.
If our investigation is inconclusive, we will still offer a return label and a refund because your trust matters more than the cost of the item.
We also welcome questions about product use and compatibility. Our team can explain the no-water wipe-off method for a gentle cleanser, clarify whether a moisturizer uses mineral or chemical sunscreen filters, or help you decide if a product is safe for sensitive areas. We are here to help you find a moisturizer you will actually finish.
The team behind Lotion Lab spent years in specialty retail before launching this storefront. We started with a simple frustration: too many stores treat skincare as a commodity. We built a smaller, more thoughtful operation where every product earns its place on the shelf. We focus on practical outcomes—helping you find a moisturizer that fits your life, with clear usage guidance and realistic expectations. We are not here to sell you a ten-step routine unless that routine truly fits.
We offer free shipping on orders over $45.00; standard shipping is $8.00. Returns are accepted within 30 days of delivery. Warranty follows product information and support guidance. Customer support is available by email at support@lotionlab.shop—we are ready to help before and after your order, from product questions to delivery updates.
Thank you for choosing Lotion Lab. We look forward to helping you find your perfect match.